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Support

Customer support

Questions about an order or a compound? We answer seven days a week.

Send us a message

Include your order number if your question is about a specific order.

Support hours

Monday to Friday, 9:00 am – 6:00 pm PT. Weekend coverage for order and shipping enquiries.

Order tracking

Tracking details are emailed at dispatch. If your tracking hasn't updated within 48 hours of shipping confirmation, contact us with your order number.

Compound documentation

Each product page lists the CAS number, molecular formula, molecular weight and stated purity for that compound. If you need anything beyond that for a specific order, ask before you buy.

Wholesale and bulk

Contact us for institutional pricing, purchase orders and bulk quantities.